- How To Email Skype Conversation
- Skype For Business Missed Messages
- Skype For Business Mac Missed Conversation Emails
- Missed Conversations In Skype
Skype for Business on Mac, Lync for Mac 2011 and Communicator for Mac 2011 users can't control desktops shared by Windows users. This also won't work for Skype for Business Web App on Max OSX. For Skype for Business Online, this feature requires Microsoft PSTN Conferencing, Exchange Unified Messaging, or a 3rd party audio conferencing provider.
- Action items for the Skype for Business Product Management team: 1) Add the following config options: - Enable/Disable email notifications for missed conversations - Enable/Disable mobile push notifications for missed conversations - Set idle threshold for triggering missed conversation notification.
- It seems that when you are using a completely hosted office 365/ cloud PBX/ Skype for Business with PSTN conferencing that there is no option to disable the email notification for missed calls. Most users do not want their inbox flooded with missed call notifications and the rules of outlook will not work as they are notifications and not emails. The suggestion is to have on a user-by-user basis the ability to disable these messages.
- Missed conversation emails should not be sent if you didn't miss the conversation. When working in a different app, when a chat comes in, you get a nice notification in the corner of your screen. All good, you know about it, then can get to it later. Within a minute, you already get a 'Missed conversation' email.
What is a conversation?
In Skype for Business, a phone call or an Instant Message (IM or chat) is considered a conversation.
What is conversation history and where is it located?
Conversation history provides a summary of your conversations and is stored in the Outlook Conversation folder. Telephonecall history includes details such as the date, time, telephone number and name (when available) for all incoming and outgoing calls; it does not include the contents of the call. Conversation history for Instant Messages includes date, time, participants and conversation text.
Conversation history can also be found in the Conversation tab in the Windows Skype for Business client client or the Chat tab on your Mac client.
Where are voice mail messages or missed calls located?
Voice mail messages and missed calls notifications (the caller hangs up before voice mail answers) are stored in the Outlook Inbox folder. More information about Skype for Business voice mail can be found at this link.
How do I delete conversation history?
How To Email Skype Conversation
Since conversation history is stored in Outlook, it can be deleted the same way you would delete an email message; simply select the message and then press the Delete key. Conversation history deleted from Outlook will automatically be deleted from the Skype for Business Client. Similarly, conversations deleted from the Skype for Business client will automatically be deleted from Outlook.
Can conversation history be turned off?
Conversation history, like email, is discoverable under the Freedom of Information Act (FOIA). For that reason, individuals may choose to not save their conversation history, and turn off the option that allows for them to be automatically saved. Keep in mind that others you communicate with may keep their conversation history, so it is still discoverable.
To turn off conversation history (Windows only):
Skype For Business Missed Messages
Open the “Options” configuration menu on your Skype for Business client. Select the “Personal” option. Deselect the options below, and then select the “OK” button to save your changes. Any future conversations will not be kept. Missed calls and voice mail messages will still be stored in your Outlook Inbox folder.
Note: it is not possible to turn off conversation history on the Mac Skype for Business client.
Last October I reviewed the Skype for Business iOS client. Three readers commented about a bug they experienced while using it.
“Whenever I miss a conversation (why is it missed?) I can see the first few words of the message I missed but when I click on it, I can’t see the rest. I can never see the full message. Where does it go?”
“Nearly every day, I will see that I had a message come in, and I will only see the first few words. “Hey, Liza! It’s really important that we—â€� and then when I tap into the conversation, it’s gone. Unrecoverable.”
“I have the same frustrating problem — I will miss a message, but when I go to open it I can only see the first few words followed by “…â€�, then I click on it and it brings me to a new message screen. I can never see my missed messages, which is the whole point of having this app in the first place.”
I promised to investigate, and so I did. Unfortunately, I don’t have many answers.
Three Parts Investigate, Only One Part Success
I took three paths to investigate the missing-message issue.
- Examine app reviews for other user impressions,
- Do some more support research, and
- Try to duplicate this in our office.
Skype For Business Mac Missed Conversation Emails
First up, review. How widespread is the issue? How many people does this affect? I checked reviews on the App Store and Microsoft-related forums, like this one: iOS Client for Skype for Business 2015 – SkypeFeedback.com
“Missed messages vanishing” is mentioned in both places. Mp3 samson segenap hatiku luluh lantak. As are other sync issues such as voicemail. In fact the limitations are clearly wearing on iOS users. Makes me wonder how the new Mac client will turn out after the preview releases.
Missed Conversations In Skype
Where are voice mail messages or missed calls located?
Voice mail messages and missed calls notifications (the caller hangs up before voice mail answers) are stored in the Outlook Inbox folder. More information about Skype for Business voice mail can be found at this link.
How do I delete conversation history?
How To Email Skype Conversation
Since conversation history is stored in Outlook, it can be deleted the same way you would delete an email message; simply select the message and then press the Delete key. Conversation history deleted from Outlook will automatically be deleted from the Skype for Business Client. Similarly, conversations deleted from the Skype for Business client will automatically be deleted from Outlook.
Can conversation history be turned off?
Conversation history, like email, is discoverable under the Freedom of Information Act (FOIA). For that reason, individuals may choose to not save their conversation history, and turn off the option that allows for them to be automatically saved. Keep in mind that others you communicate with may keep their conversation history, so it is still discoverable.
To turn off conversation history (Windows only):
Skype For Business Missed Messages
Open the “Options” configuration menu on your Skype for Business client. Select the “Personal” option. Deselect the options below, and then select the “OK” button to save your changes. Any future conversations will not be kept. Missed calls and voice mail messages will still be stored in your Outlook Inbox folder.
Note: it is not possible to turn off conversation history on the Mac Skype for Business client.
Last October I reviewed the Skype for Business iOS client. Three readers commented about a bug they experienced while using it.
“Whenever I miss a conversation (why is it missed?) I can see the first few words of the message I missed but when I click on it, I can’t see the rest. I can never see the full message. Where does it go?”
“Nearly every day, I will see that I had a message come in, and I will only see the first few words. “Hey, Liza! It’s really important that we—â€� and then when I tap into the conversation, it’s gone. Unrecoverable.”
“I have the same frustrating problem — I will miss a message, but when I go to open it I can only see the first few words followed by “…â€�, then I click on it and it brings me to a new message screen. I can never see my missed messages, which is the whole point of having this app in the first place.”
I promised to investigate, and so I did. Unfortunately, I don’t have many answers.
Three Parts Investigate, Only One Part Success
I took three paths to investigate the missing-message issue.
- Examine app reviews for other user impressions,
- Do some more support research, and
- Try to duplicate this in our office.
Skype For Business Mac Missed Conversation Emails
First up, review. How widespread is the issue? How many people does this affect? I checked reviews on the App Store and Microsoft-related forums, like this one: iOS Client for Skype for Business 2015 – SkypeFeedback.com
“Missed messages vanishing” is mentioned in both places. Mp3 samson segenap hatiku luluh lantak. As are other sync issues such as voicemail. In fact the limitations are clearly wearing on iOS users. Makes me wonder how the new Mac client will turn out after the preview releases.
Missed Conversations In Skype
Research: From the bug description, it sounds like a failure of Server-Side Conversation History. Which informed my search. Is your Conversation History fully enabled? If you’re not sure, here’s how to check: Enable Server Side Conversation History – Martin Boam’s Microsoft UC Blog
I did find this note on an Office Support page:
“Note: Conversations that were accepted on other Skype for Business (Lync) clients but were missed on your mobile device don’t appear in the Chats tab.”
Might explain some instances of this happening. I’m sure it doesn’t explain all, though. It didn’t explain mine!
Duplication: I was logged into Skype4B on my iPhone, but answered a new message on my laptop. Sure enough, I saw a “Missed” conversation on my phone’s Chats tab. And it contained the message contents when I checked it 15 minutes later. Hmmm.
In fact I could not duplicate the “missed message” issue no matter what. We tried two other iPhones, one 5 and two 6s in total. I even removed the Skype for Business client and reinstalled fresh.
We definitely have a bug here. But it’s not consistent.
Is the Bug Already Updated?
Skype for Business on iOS received updates recently – the latest of which came on May 2 (described as “general bug fixes”). My client automatically updated before I tested for the missing-message bug. So did the other iPhones I tried. This might be the reason why I didn’t have any trouble.
(By the way, I mentioned in the review that you couldn’t see a contact’s Contact Card in the iOS client. You can now–just tap a contact and tap their name. You’ll see a “See Contact Card” option drop down.)
I know losing a message for any reason is frustrating. Right now, the best I can do is advise a safer practice:
- Use the iOS client for calls and meeting reminders. Unfortunately, this bug means it’s a bit unreliable when it comes to Instant Messaging. Still works, yes, but if you want to share important information with colleagues, use the Call button.
- Update your iOS client to the latest version, and keep it updated. Even general bug fixes can have a big help.
If you’ve updated your Skype for Business iOS client to the latest version, do you still see the “missing messages” bug? Please comment or email me your experience. If Microsoft fixed this bug, then we’re all a bit better off! If not, the bug needs reporting.
